Privacy Policy
Ask Caleb Tech LLC
Effective Date: July 14, 2025
Last Updated: July 14, 2025
Our Commitment to Your Privacy
Ask Caleb Tech LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information in connection with our client portal services. We believe in minimal data collection, maximum transparency, and giving you control over your information.
Information We Collect
Information You Provide Directly
- Contact Information: Email address for portal authentication and communication
- Project Information: Project details, requirements, timelines, and related communications you share through the portal
- Payment Information: Billing details processed through our payment providers (we don't store credit card or bank account numbers)
Information Collected Automatically
- Basic Server Logs: Date and time of portal access for security and troubleshooting purposes (we do not log IP addresses for successful logins)
- File Access Records: When you view or download project documents for project management purposes
- Communication Records: Messages and notifications sent through the portal system
Information We Do NOT Collect
- We do not use tracking cookies or analytics
- We do not collect browsing behavior or usage patterns
- We do not use marketing pixels or third-party tracking tools
- We do not collect demographic or personal information beyond what's necessary for services
How We Use Your Information
We use your information solely to provide and improve our consulting and portal services:
- Portal Access: Authenticate your account using secure magic links sent to your email
- Project Management: Track project progress, share documents, and facilitate communication
- Service Delivery: Provide consulting services and maintain project records
- Payment Processing: Process payments for services rendered
- Communication: Send project updates, notifications, and respond to your inquiries
- Security: Protect against unauthorized access and maintain system security
- Legal Compliance: Meet business record-keeping and tax requirements
Third-Party Services
Our portal integrates with essential third-party services. While we've configured these services to minimize tracking, they may collect data necessary for security and functionality:
Google Workspace Services
- Purpose: Document storage and email communication
- Data Shared: Project files, email communications
- Their Privacy Policy: https://policies.google.com/privacy
- Our Configuration: We use business-grade Google Workspace with enhanced privacy controls
Payment Processors
Stripe (Credit Card Processing)
- Purpose: Secure credit card payment processing
- Data Shared: Payment transaction details (we don't store card numbers)
- Their Privacy Policy: https://stripe.com/privacy
Helcim (ACH/Bank Transfer Processing)
- Purpose: Secure bank transfer processing
- Data Shared: ACH transaction details (we don't store bank account numbers)
- Their Privacy Policy: https://www.helcim.com/privacy/
Hosting Provider
Vercel
- Purpose: Secure portal hosting and delivery
- Data Shared: Basic server access information
- Their Privacy Policy: https://vercel.com/legal/privacy-policy
- Our Configuration: Analytics disabled, minimal logging enabled
Data Security
We implement appropriate security measures to protect your information:
- Encryption: All data transmission uses HTTPS/TLS encryption
- Authentication: Secure magic link authentication (no passwords to compromise)
- Access Controls: Limited access to authorized personnel only
- Third-Party Security: We use enterprise-grade services with strong security practices
- Regular Updates: We keep our systems updated with the latest security patches
Data Retention and Deletion
We automatically delete data according to our retention schedule:
- Magic Link Tokens: Expire automatically after 15 minutes
- Session Data: Deleted after 30 days of inactivity
- System Logs: Deleted after 90 days
- Active Project Data: Retained while project is active
- Completed Project Data: Retained for 7 years for business and tax requirements
- Cancelled Project Data: Deleted after 1 year
You can request earlier deletion of your data at any time by contacting us.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we have about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Portability: Request a copy of your data in a portable format
- Opt-Out: Unsubscribe from non-essential communications at any time
To exercise these rights, contact us at the information provided below.
Children's Privacy
Our services are not intended for children under 18, and we do not knowingly collect personal information from children under 18.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal compliance. We will notify you of material changes by:
- Posting the updated policy on our portal
- Sending an email notification to your registered email address
- Providing notice through our portal interface
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Ask Caleb Tech LLC
Email: caleb@askcalebtech.com
Phone: (810) 241-5512
For privacy-specific inquiries, please include "Privacy Policy" in your email subject line.
This Privacy Policy was last updated on July 14, 2025. We are committed to protecting your privacy and will continue to evaluate and improve our privacy practices.